| By Raine on Thursday, July 20, 2000 - 03:34 pm: Edit |
What would you do in this position?
One of my customers ordered a wedding cake, she was not happy, because I put the wrong flavor of cake on the top tier. Clearly this is my fault, and to compensate her, she was given a refund for the top and I agreed to replace it with the desired flavor.
The following week she was suppose to pick it up. Two weeks went by, and I was still holding this cake in the freezer. Her phone number was disconnected so I could not contact her. After three weeks I gave it away.
Now she has called and wants to know if she can still get the cake. Do I redo the cake and hope she picks it up this time, or do I tell her the deal is done and it is her own fault for not picking it up the first time.
| By Panini (Panini) on Thursday, July 20, 2000 - 06:18 pm: Edit |
Raine,
You know the answer. You make her another one, right?
| By Mofo1 (Mofo1) on Thursday, July 20, 2000 - 10:43 pm: Edit |
Have to agree with Panini. Make her another and get on with your life.
| By Dpconsu (Dpconsu) on Thursday, July 20, 2000 - 11:12 pm: Edit |
Do her another cake, smile, you will probably get her brides maids cakes when they marry too. It is all part of dealing and doing business with the public. You made a goof, you tried to fix it, and should do what ever it takes to make the client happy in this case.
| By Raine on Friday, July 21, 2000 - 05:03 pm: Edit |
Damn! I was afraid y'all would say that. I hate making lillies. I'm gonna go plaster on my best smile(or something less like a grimace),and make her $%&^# cake. I swear if she doesn't pick it up this time I'm holding you all responsible ; )
| By Cheftim (Cheftim) on Friday, July 21, 2000 - 11:15 pm: Edit |
Raine,
9 months ago I threw out a Wedding cake top that had been in my freezer for a month. No box no name. A few days later the catering manager came asking fore the cake because the bride was coming for it. Whoa big problems. She had been a pain before the reception now it was as if I had thrown out her wedding ring.
We got another top made same flavor, decorations, the works.
Like I said its been 9 months, I've asked several times, and it will be another 9 months before I even think about it.