Service Charge Debate

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Posted by Pasha Durant on July 16, 1998 at 20:16:34 :

We need advice for service charges. We charge a 15% fee on the
total event including rentals, etc. A client stated that
she believed it should only be on food. Because if she pays
for servers etc. it is a double charge. We are struggling with
what to do on this issue. We want to do the right thing for
our clients but we also like to have the profit of the fee.
We do give a percentage of the fee to our staff as tips and
put the rest back into the company. Any thoughts on this
and how do you word the language for your clients ?


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