Posted by On The Spot on February 09, 1998 at 02:57:19:
In Reply to: Customer has a reservation; table isn't ready posted by Janice Matsumoto on August 20, 1997 at 18:28:34:
: Hi! I'm working on an article for a restaurant magazine and need to talk
: with a number of restaurant managers about their reservation
: policy.
: Specifically, what do you do when your customers with reservations
: arrive on time---but the table isn't ready yet. Do you give them
: complimentary drinks? Suggest they wait at the bar? Tell them it won't be
: much longer? Shoo away the party occupying the table?
: What do you do?
: A second question: What's the best way to deal with incomplete parties
: who have reservations? Is it better to make them wait until the
: entire party has assembled, or is it better to go ahead and
: seat the ones who are present?
: Thanks so much for your help!
: Janice Matsumoto
: writer