Posted by Janice Matsumoto on August 20, 1997 at 18:28:34:
Hi! I'm working on an article for a restaurant magazine and need to talk
with a number of restaurant managers about their reservation
policy.
Specifically, what do you do when your customers with reservations
arrive on time---but the table isn't ready yet. Do you give them
complimentary drinks? Suggest they wait at the bar? Tell them it won't be
much longer? Shoo away the party occupying the table?
What do you do?
A second question: What's the best way to deal with incomplete parties
who have reservations? Is it better to make them wait until the
entire party has assembled, or is it better to go ahead and
seat the ones who are present?
Thanks so much for your help!
Janice Matsumoto
writer