Posted by Karen Bruner Upright on December 31, 1997 at 01:25:49 :
I occasionally am asked to prepare something that belongs to a client. This time it's lobster that arrived today from the Northeast. It was cooked and then frozen. It is now tastes and feels like waterlogged plastic. I understand it's the client's problem, but the guests at the party aren't necessarily going to know that I didn't make this mistake on my own. Also, sometimes customers like to prepare one or two items themselves, but I'm never sure how that looks to guests. They'll ask the catering staff why something ran out or why it isn't presented properly (i.e., the day someone decided to make crudites and forgot dip) and we have no control over it since it isn't ours. Any ideas on an appropriate way to say, "It's not my job"? Does your company have a policy regarding these issues.
Karen Upright